Refund policy

Returns, Refunds & Exchange Policy

At Glitzy & You, we strive to ensure that every order delivered to you meets our quality standards. However, if you face any issue with your purchase, we're here to help.

Please read our Returns, Refunds & Exchange Policy carefully before placing your order.


Exchange & Credit Note

We offer exchanges in the form of a Credit Note.

  • Exchange requests must be raised within 2 working days from the date of delivery.
  • The product must be unused, unworn, unwashed, and returned in its original condition with all tags, packaging, invoices, and accessories intact.
  • Once the returned product passes our quality inspection, a Credit Note equivalent to the product value (after deducting ₹200 towards exchange processing and logistics charges) will be issued.
  • The Credit Note can be redeemed on future purchases from Glitzy & You and will remain valid for 3 months from the date of issue.
  • Original shipping charges, if applicable, are non-refundable.
  • To initiate an exchange, please email us at [Email Address] with your Order ID, reason for exchange, and clear images of the product.
  • Exchange requests received after the specified timeline will not be accepted.


Refunds & Exchange

We do not offer monetary refunds except in cases where the order cannot be fulfilled by Glitzy & You.

Eligible exchange requests will be processed as a Credit Note, subject to successful quality inspection of the returned product.

If you receive:

  • A damaged product
  • A defective product
  • A wrong product

please notify us within 24 hours of delivery by emailing [Email Address] along with:

  • Your Order ID
  • Clear photographs of the product
  • An unboxing video showing the issue

Once verified, we will arrange for a replacement (subject to availability) or issue a Credit Note, as applicable.

Requests raised without an unboxing video may not be eligible for approval.


Cancellation Policy

  • Orders can only be cancelled before they are processed or dispatched.
  • Once an order has been packed or shipped, cancellation requests cannot be accepted.
  • Customized or personalised products cannot be cancelled once the order has been confirmed.
  • If a cancellation request is approved before dispatch, the refund or Credit Note (as applicable) will be processed accordingly.


Sale & Promotional Orders

Products purchased during:

  • Sale
  • Clearance Sale
  • Promotional Campaigns
  • Discount Events
  • Special Offers

are not eligible for return, refund, or exchange unless the product received is damaged, defective, or incorrect.


Return Eligibility

Your return request will only be accepted if:

  • The product is unused and unworn.
  • The product is returned in its original packaging with all tags attached.
  • The invoice and accessories received with the order are included.
  • The product has not been tampered with or damaged after delivery.
  • The return request has been approved by the Customer Support Team before shipping the product back.

Products returned without prior approval may not be accepted.


Non-Returnable Products

The following items are not eligible for return, refund, or exchange:

  • Customized or personalised products.
  • Products showing signs of usage, damage, alteration, or mishandling.
  • Products returned without original packaging or tags.
  • Gift cards or promotional vouchers.
  • Products purchased during clearance or final sale, unless received damaged or incorrect.
  • Minor colour variations due to photography, lighting, or screen resolution.
  • Handcrafted product variations that naturally occur during manufacturing.


Shipping Policy for Returns

  • Customers are requested to securely pack the product before returning it.
  • Any damage caused during return transit due to improper packaging may lead to rejection of the exchange request.
  • Once the returned product is received, it will undergo a quality inspection before approval.


International Shipping

Currently, Glitzy & You does not offer international shipping.


Important Information

  • A deduction of ₹200 will be applicable towards exchange processing and logistics charges for every approved exchange.
  • Credit Notes are non-transferable and cannot be redeemed for cash.
  • Coupon codes or promotional discounts used on the original order may not be applicable on exchange orders.
  • Products purchased through third-party marketplaces or offline retail partners are not eligible for return or exchange through Glitzy & You.
  • Glitzy & You reserves the right to reject any return or exchange request that does not comply with this policy.
  • All decisions taken by Glitzy & You after product inspection shall be final.


Need Help?

For any queries regarding your order, exchange, cancellation, or returns, please get in touch with us.

Email: ______________________

Phone / WhatsApp: ______________________

Business Hours: ______________________

This version closely follows the structure and section flow of the A Little Extra policy while incorporating your requested changes:

  • Brand name changed to Glitzy & You
  • Exchange window changed to 2 working days
  • ₹200 deduction mentioned for every exchange
  • International Shipping retained only as a note stating it's currently unavailable
  • Remote Areas section omitted entirely
  • Placeholders left for email, phone, and business hours.