Frequently Asked Questions (FAQs)
1. How can I place an order?
Simply browse our collection, select your favourite products, add them to your cart, and proceed to checkout. Follow the payment steps to confirm your order.
2. What payment methods do you accept?
We accept major payment methods, including UPI, Debit/Credit Cards, Net Banking, and other secure online payment options. Cash on Delivery (COD) is available for eligible locations.
3. Can I use a discount or coupon code?
Yes. If you have a valid discount or promotional code, you can apply it during checkout. Only one coupon code can be used per order unless stated otherwise.
4. How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Delivery timelines vary depending on your location. Once your order is shipped, you'll receive tracking details via your registered email or WhatsApp.
5. Can I cancel or modify my order?
Orders can only be cancelled or modified before they are processed or dispatched. Once shipped, cancellations or modifications may not be possible.
6. What is your Return & Refund Policy?
Returns and refunds are processed in accordance with our Return & Refund Policy. Please review the policy before placing your order for complete details on eligibility and timelines.
7. What should I do if I receive a damaged, defective, or incorrect product?
If you receive a damaged, defective, or incorrect product, please contact our customer support via WhatsApp within 24 hours of receiving your order.
Please keep the product in its original condition and share the following:
- Your Order ID
- Clear images of the damaged, defective, or incorrect product
- An uninterrupted unboxing video (if applicable as per our Return, Refund & Exchange Policy)
Once we verify the details, our team will assist you with the return, replacement, or refund process as applicable under our Return, Refund & Exchange Policy.
8. How should I care for my jewellery?
To maintain the beauty of your jewellery:
- Keep it away from water, perfumes, lotions, and harsh chemicals.
- Store it in a cool, dry place.
- Wipe it gently with a soft cloth after use.
- Store each piece separately to avoid scratches.
9. Is your jewellery anti-tarnish?
Many of our designs feature high-quality finishes to enhance durability. Product-specific details are mentioned on each product page. Following our Jewellery Care recommendations will help maintain the finish and shine for longer.
10. How can I contact Glitzy & You?
You can reach our customer support team through:
- Contact Us page on our website
We'll be happy to assist you during our business hours.